Industry person open for questions.

Nokring · Post by **Nokring** » Fri Aug 17, 2007 4:07 pm

Nope thats not my name. Of course am proud to work for leisure link. Always nice to work with the best people in your field.

6502 · Post by **6502** » Fri Aug 17, 2007 5:12 pm

Nokring wrote:leisure link.

AND

Nokring wrote:Always nice to work with the best people in your field.

NEVER thought I'd see those words used in the same sentance.

I hope that was a feckin joke, cause it will not be taken seriously.

Istenem · Post by **Istenem** » Fri Aug 17, 2007 5:23 pm

they obviously consider themselves the best but the most commonplace/commercially successful does not equate to bestness.

Nokring · Post by **Nokring** » Fri Aug 17, 2007 7:15 pm

Ok let me put it like this, some other machine installers.....not to mention any names....have only just invested in a staff uniform and a mobile phone........ we attend (in some but granted not all regions) 100% of service calls in under 4 hours. with only 13% of calls not being completed the same day.

if a machine is out of order for 24hours its removed from site.

I can order ANY part and have it delivered to me, in the field or to site for 6am the next day

we have vans full to the roof of spares, on the road 7 days a week,

some people will slate us and maybe thats because they have had a bad time / service from us. but we have over 8k service calls a month so we dont do to bad.

blackmogu · Post by **blackmogu** » Fri Aug 17, 2007 9:06 pm

Nokring wrote:some people will slate us and maybe thats because they have had a bad time / service from us. but we have over 8k service calls a month so we dont do to bad.

There is a reason that I have no love for leisurelink/crown leisure, simply for the fact that they are bare-faced thieves and operate questionable business practices. A few times I've had a fruit go empty on me and had to "put in a claim" over the supplied phone number. The last time, a high flyer owed me £40 after streaking (somebody probably tooled it earlier, hence it going empty, but that is hardly my concern, and if it bothers the companies, it ought to be plated.)

I received a letter in the post stating ".. we are sorry that we cannot proceed with your claim, due to the fact that the machine in question cannot be found in the location specified." Bollocks. I went back, and there it was, flashing away and obviously fixed. Someone had my cash, either the engineer or the company "slush-fund". Several calls later explaining that I was standing next to said machine, it was fixed, asking what record of an engineer visit they had, call this engineer so they could see it was fixed etc. etc. the lady at the end of the phone simply said "Take us to court" and hung up.

This slush fund must be pretty large considering how many people they rob like this who aren't pedantic enough to go to small claims and kick them in the butt. I did, and got awarded £475.

Nokring · Post by **Nokring** » Sat Aug 18, 2007 9:21 am

ok, so now i see where you are coming from, but it sounds like you got the run around because

1st you dont claim on any number, you stake your claim with the manager of the pub / club.

2nd you will get told to sue us and many other things if you call the number on the front of the machine with anything other than a breakdown call out or sales question.

How many Drunken Muppets do you think call that number on the side of the machine when they have lost there taxi money in one of our machines. the girls in the call centre dont need to take it and should not need to.

sometimes things go wrong. every machine on every site has a serial number. when they call the call centre the bar staff say DOND or Jackpot Gems and so on. one of tweo things happen. either the girl in the call centre finds that machine as listed on site and places a call on that machine. or if they cant find it they will place a call on any other machine on site to get an engineer out. if a machine is a new machine it can take a few days for the A&L computer to update the call centre.

we dont blag anybody and are not theives in anyway. your barstaff probably had a few scoops on you! the thing that you obviously dont understand is that we only tkae a set rent for each machine. we are NOT proffit related. if the machine robs you blind then it robs you blind. we wont see a penny of your money.

but when you guys find a bug or a software glitch it's us who have to pay out to get it fixed, manufactureres dont like to admint there is a fault so we get it from the custmer and have to sort it out.

then two weeks later there is a software update to "fix" a "lighting issue"

there will be a docket inside every machine an engineer opens. a copy in his car - and a copy with the bar staff.

belive me when i say we would not rip you off.

Northern Monkey · Post by **Northern Monkey** » Sat Aug 18, 2007 12:27 pm

Nokring wrote:Nope thats not my name. Of course am proud to work for leisure link. Always nice to work with the best people in your field.

I suspect that Cool was referring to your CEO.

Nokring · Post by **Nokring** » Sat Aug 18, 2007 6:24 pm

Oh, i get it.

bit out of date though.

WaterGate · Post by **WaterGate** » Mon Aug 20, 2007 8:18 am

Dribblings. I expect a meaty sandwich industry person. Not a salad with a nice dressing!!!

borgcontact4 · Post by **borgcontact4** » Mon Aug 20, 2007 4:15 pm

I was accused earlier in this thread of bias against Gamestech. Now I am faced with another so called acusation which should indicate that I have no bias against any individual company.
The other large company, Leisure Link, now known as Inspired Broadcast Network is now addressed, as one of their loyal employees has posted some incorrect information. All that follows is in he publicc domain and can be verified on Inspired's website among other places, Inspiredgaminggroup.com. Under Investor relations you will find all accounts and announcements.
Nokring, you assert that your company IBN are not tied to any developer, well the point is that you develop your own games and this was the point. You will see the increase in innovation developers listed in interim acoounts. Secondly, the assertion that I don't work in the industry is incorrect.
You posts indicate that you may be a service engineer and I have no problem with any person in the industry whatever role they fulfil. My only problem I have is that sites with posting such as this site are often abused. I congratulate you on being proud for working for LL, but believe your loyalty to be rather misplaced.
Lets look at IBN and their record. June 2006 LL went into adminstration with debts of over £200 million. Some loyal proud staff lost hundreds of thousands of pounds in their company share investments and also their pension fund was compromised. The company was reconstructed with a AIM floatation, read the document. The company attracted £100 million in new share investors who now own the company. The directors at the time forecast figures for turnover and profit which when you examine the 19th June 2007 interim accounts is plain to see they cannot achieve. It is a only a matter of time (Dec 2007) before the company will reveal accounts which will show how poor the trading is and at this point it will be likely the investors will be asked for more money and time. This scernerio is not a unusual experience for your joint CEO's. Luke Lavarez held a senior positon at Boo.Com, one of the biggest dot com failures. Norman Crowley of EBEON another major Dot Com failure and which landed Mr Crowley in the High Court in Dublin to answer charges with regards the running of the business. With spectacluar failures in their husbanding of previous companies it will be interesting to look back at the impending collapse of Inspired, once it has occurred.
Just giving you some pointers, in the AIM doc June 2006 the pension fund was in dire straits and the company pledged to place extra funds into the pension fund, millions every year. In the interim report for first 28 weeks trading 19th June, I did not see a penny extra was put into the pension fund. I don't think I would be shouting out my pride in this company. However if they changed direction and replaced the directors, who incidently have been granted large share options, and tried to get the business on a sure footing then I might consider there could be the beginnings of something to be proud of, until then I will just watch the goings on there with sadness as a once good company is destined to the doom of dream selling.

WaterGate · Post by **WaterGate** » Mon Aug 20, 2007 4:30 pm

Blimey!

gambogaz1 · Post by **gambogaz1** » Mon Aug 20, 2007 4:37 pm

blackmogu wrote:
Nokring wrote:some people will slate us and maybe thats because they have had a bad time / service from us. but we have over 8k service calls a month so we dont do to bad.
There is a reason that I have no love for leisurelink/crown leisure, simply for the fact that they are bare-faced thieves and operate questionable business practices. A few times I've had a fruit go empty on me and had to "put in a claim" over the supplied phone number. The last time, a high flyer owed me £40 after streaking (somebody probably tooled it earlier, hence it going empty, but that is hardly my concern, and if it bothers the companies, it ought to be plated.)

I received a letter in the post stating ".. we are sorry that we cannot proceed with your claim, due to the fact that the machine in question cannot be found in the location specified." Bollocks. I went back, and there it was, flashing away and obviously fixed. Someone had my cash, either the engineer or the company "slush-fund". Several calls later explaining that I was standing next to said machine, it was fixed, asking what record of an engineer visit they had, call this engineer so they could see it was fixed etc. etc. the lady at the end of the phone simply said "Take us to court" and hung up.

This slush fund must be pretty large considering how many people they rob like this who aren't pedantic enough to go to small claims and kick them in the butt. I did, and got awarded £475.

Why did you have to claim it yourself mate?
I've had loads of machines brake on me over the years and i've never once had to claim it back myself. Upto now only once have I not got what i've been owed. and that was only because it was £12 and i couldn't be arsed to go chase after it as it was a right dodgy pub.

A question for anyone in the know. A mate told me that he won £10 on DOND quizzer but when he pressed collect it tried to spit out the money but jammed then it came up on screen call manager I owe you £9. Now the landlord said that he's got to wait till the end of the month for the engineer to do his monthly balance and will find that it's £10 up. Is this right or is the landlord having his pants down?

dangerous · Post by **dangerous** » Mon Aug 20, 2007 4:47 pm

We'll take your word for it Borg. Yawn

blackmogu · Post by **blackmogu** » Mon Aug 20, 2007 4:49 pm

Why did you have to claim it yourself mate?

The establishment in question refused to acknowledge any responsibility for the fruit machine, and helpfully pointed out the number to call on the machine. It was my only recourse of action. Had leisurelink said "We fixed it, and there is a docket at the pub with your cash" that would be fine. But the process I went through when reporting it was as follows:

1. Location of machine
2. Name of machine
3. Amount in dispute
4. My contact details.

Now, in reply to "why didn't I give them a serial (Nokring)", not once was I asked to supply this information. I gave what I was asked to give, and got fobbed off. As leisurelink (and indeed crown leisure) know they are stealing, they rarely turn up in small claims to contest. This says everything to me. It's like the old insurance scams of the 80's - flat out deny every claim, and a certain percentage of people will not pursue further. An instant win for the company.

Terry Tibbs · Post by **Terry Tibbs** » Mon Aug 20, 2007 4:52 pm

gambogaz1 wrote:
blackmogu wrote:
Nokring wrote:some people will slate us and maybe thats because they have had a bad time / service from us. but we have over 8k service calls a month so we dont do to bad.
There is a reason that I have no love for leisurelink/crown leisure, simply for the fact that they are bare-faced thieves and operate questionable business practices. A few times I've had a fruit go empty on me and had to "put in a claim" over the supplied phone number. The last time, a high flyer owed me £40 after streaking (somebody probably tooled it earlier, hence it going empty, but that is hardly my concern, and if it bothers the companies, it ought to be plated.)

I received a letter in the post stating ".. we are sorry that we cannot proceed with your claim, due to the fact that the machine in question cannot be found in the location specified." Bollocks. I went back, and there it was, flashing away and obviously fixed. Someone had my cash, either the engineer or the company "slush-fund". Several calls later explaining that I was standing next to said machine, it was fixed, asking what record of an engineer visit they had, call this engineer so they could see it was fixed etc. etc. the lady at the end of the phone simply said "Take us to court" and hung up.

This slush fund must be pretty large considering how many people they rob like this who aren't pedantic enough to go to small claims and kick them in the butt. I did, and got awarded £475.
Why did you have to claim it yourself mate?
I've had loads of machines brake on me over the years and i've never once had to claim it back myself. Upto now only once have I not got what i've been owed. and that was only because it was £12 and i couldn't be arsed to go chase after it as it was a right dodgy pub.

A question for anyone in the know. A mate told me that he won £10 on DOND quizzer but when he pressed collect it tried to spit out the money but jammed then it came up on screen call manager I owe you £9. Now the landlord said that he's got to wait till the end of the month for the engineer to do his monthly balance and will find that it's £10 up. Is this right or is the landlord having his pants down?

pants down.

he should have given you the cash from the till then made a sundry claim to the machine opperator.