System failure on paragons

rogerthymes · Post by **rogerthymes** » Thu Apr 09, 2009 7:04 pm

What an odd coincidence - twice now in the last 24 hours I've had that system failure board come up on screen. Both times I'd won decent (ish) amounts - £13 and £8. Now that there's the disclaimer a the bottom of the screen I've just walked away very annoyed. Has anyone tried to claim back lost money?
It's interesting that it doesn't say what the amount was, unlike on the itbox. Is it even legal?
Much more of this and there'll be no point playing at all. :x

CrosbyRules · Post by **CrosbyRules** » Thu Apr 09, 2009 7:20 pm

try getting it with 58 in ya bank!

CrosbyRules · Post by **CrosbyRules** » Thu Apr 09, 2009 7:21 pm

and before anyone says anything, was done leaglly, and without the use of stacker

cool · Post by **cool** » Thu Apr 09, 2009 11:41 pm

nothing you can do----take it out as you go through the games-they are thieving bastards(the manufacturer I mean).Has happened to me more than once too.

cp999 · Post by **cp999** » Fri Apr 10, 2009 10:45 am

In addition to cool's suggestion: play a low-priority game which you're likely to win small cash on, then collect, just to test the payout before getting nivolved in playing more important games.

Don't expect to get ious, in my experience you won't. Completely unacceptable behaviour from Games Warehouse, but what can you do?

Tea-stain · Post by **Tea-stain** » Fri Apr 10, 2009 3:49 pm

Are you somehow implying that GW are somehow making this error occur in order to swindle the more sucessful player/seasoned player out of his takings?
Surely this would be highly illegal? and not to mention dishonest..

CrosbyRules · Post by **CrosbyRules** » Fri Apr 10, 2009 7:25 pm

bit OT but was on a monopoly earlier and twice I got to the end game for it to crash, was on an indie i think...devo

cp999 · Post by **cp999** » Fri Apr 10, 2009 11:03 pm

Tea-stain wrote:Are you somehow implying that GW are somehow making this error occur in order to swindle the more sucessful player/seasoned player out of his takings?
Surely this would be highly illegal? and not to mention dishonest..

I'm not implying that. However it is the net effect of the error, as you have no tangible proof that you have won.

Nixxy · Post by **Nixxy** » Fri Apr 10, 2009 11:57 pm

Does this error message look remotely genuine?

I'm picturing a situation where GW have put it in as a last line of defence against losses. For a genuine software problem to prevent the unit paying out, you'd expect a bit of a delay and a reasonable effort on the part of the hopper to pay you out.

I sense a bit of foul play on the part of GW.

Martal~Wombat · Post by **Martal~Wombat** » Sat Apr 11, 2009 12:05 am

they are only doing this as the company is in a mess of late..

cp999 · Post by **cp999** » Sat Apr 11, 2009 12:08 am

With this particular error message, it comes up straight away. It's not like an iou which comes up after it's run out of coins. It occurs to me that it might be the same error as one which occurred from time to time on a preceding Paragon issue (on attempting to collect, the machine would appear to crash and the bank would be wiped) and all they have done is eliminate the crash and replace it with the system error message.

sir ratholer · Post by **sir ratholer** » Sat Apr 11, 2009 8:00 am

It's probably their way of making up for huge losses on their previous mistakes...

mr lugsy · Post by **mr lugsy** » Sat Apr 11, 2009 8:03 am

if you was just a casual player and you managed to win a few quid on something and the unit then wiped your bank and displayed that message would you be likely to play it again?

i think not, i think gw will alienate alot of casuals if this continues for long.

like nixxy ,i smell a rat here.

cp999 · Post by **cp999** » Sat Apr 11, 2009 10:33 am

sir ratholer wrote:It's probably their way of making up for huge losses on their previous mistakes...

Heh, I can see why you might think that..

However, perhaps you're being a little cynical. To clarify my previous comment, there was a similar payout problem on the version immediately prior to the one with the "empty me" games on it. I just think they have changed the way in which the problem manifests itself (by "correcting" the crash and putting the dodgy disclaimer on the screen, but still not showing the iou).

It's completely unacceptable, of course. It's the only current terminal which doesn't give visual proof of what you're owed.

rogerthymes · Post by **rogerthymes** » Sun Apr 12, 2009 12:22 pm

Well yesterday the exact same thing happened on a gamesnet - £6 on Bully - me in shock. Went to collect and the machine packed up.
BUT this type of machine was kind enough to display how much I should have been paid and even the time of the mishap.
I'm sure this went someway towards the barman coughing up straight away with apologies as he rang the operatives.
That Paragon disclaimer is as close to theft as you can get. Mind you - if people are easily getting £58 a pop then the machines hardly going to last long. (Not that I'm jealous...

)