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IOU Problem Again!
Posted: Wed Aug 01, 2012 11:58 am
by MrRed
Basically I'm owed £80 due to a hopper tamper alarm going off
Had £90 bank it payed down to £80 then alarmed
Usual took details call when collectors been
Just called and they say no claim has been upheld so no money
Also say no record of there been any fault with said machine
Now an engineer must have come out to sort that out
So what next?
Usually if under say £30 ish I would write this off but it's £80 and I'm not happy
Gamestec surprisingly!!!
Posted: Wed Aug 01, 2012 12:03 pm
by Scott
Could you ring gamestec yourself? Chances are the pub has been paid and their trying it on?
Posted: Wed Aug 01, 2012 12:13 pm
by MrRed
Was gonna do that mate yes
Will ring them in a bit
Anyone know the correct number to ring?
Posted: Wed Aug 01, 2012 12:15 pm
by BFK
Chances are it was switched on the next morning and fixed itself and the staff had it away.
I get videos on every IOU now, showing location, error and staff on shift.
Posted: Wed Aug 01, 2012 12:28 pm
by Scott
You got to turn it off and on yourself, even if they tell you can't i still would!
Posted: Wed Aug 01, 2012 12:32 pm
by MrRed
No I definately turned it off and on myself straight away still alarmed
And I went in the next day and it was still off
Posted: Wed Aug 01, 2012 12:45 pm
by Scott
Fair enough, i was talking in general, i'm surprised how many don't take this simple action, plenty of times it clears the blockage, best just to ring them yourself i reckon mate.
Posted: Wed Aug 01, 2012 12:46 pm
by Scott
MrRed wrote:Was gonna do that mate yes
Will ring them in a bit
Anyone know the correct number to ring?
Take the number off the sticker would be best? Or google it?
Posted: Wed Aug 01, 2012 12:49 pm
by MrRed
Yeah done it mate gonna ring them in a bit
Posted: Wed Aug 01, 2012 6:46 pm
by pfc657
had the same thing with a claremount , months n months i pestered them then i just gave up
Posted: Thu Aug 02, 2012 12:27 am
by ridye
I actually don't put a single coin or note into a machine recently until I've checked where the plug socket is, some can be pretty much impossible to get to!
The most common problem for me at the moment is the neon notey and when you press 'Collect' nothing happens, everything just seems to freeze. No alarm either or message on the screen apart from your bank.
A quick off and on at the wall and the notey is happy enough to pay out notes again and the hopper happy enough to chuck out coins! Weird.