I suppose I finally got tired of the crap that barstaff think they can dish out to people for no good reason.Dear Mr xxxxxxxx,
Thank for letting us know about your recent visit to The Kings Head, Acton.
I am most concerned to learn of your complaint and by copy of this email have asked our Lessee Mr Carl Flynn to investigate the matter. This house is not run directly by Fullers but is let to an independent operator who I know would certainly not condone the behaviour you describe by a member of his staff.
So saying, we too are anxious to learn of your experience with a view to ensuring that it is not repeated at The Kings Head or indeed at any of our other establishments.
We will certainly be in touch with you further on the matter.
Yours sincerely,
xxxxxxxxx
Business Development Manager
Taking a stand against bad public houses
Taking a stand against bad public houses
After some shocking behaviour from the barstaff in The Kings Head in Acton, I complained to the brewery, and got a response:-
"If only there were evil people somewhere insidiously committing evil deeds, and it were necessary only to separate them from the rest of us and destroy them. But the line dividing good and evil cuts through the heart of every human being. And who is willing to destroy a piece of his own heart?"
I went in there with my wife, bought a couple of drinks, and had a go on the pacman in there.Nixxy wrote:What did they do, then?
All was well until I put more than a tenner in it, at which point the barman stood directly behind us with his arms crossed and glaring at us.
He had a word with one drinker at the bar, and then suddlenly his ne'er-do-well regulars began to pipe up with "Never seen them in here" and "must be fiddling it" to which he replied to them "i'm keeping a close eye on them.. better not try anything !" whilst standing directly behind us, but never addressing us directly.
Needless to say my wife felt most uncomfortable. I ended up losing a score in the machine as well, but I had no urge to remain in that pub - the hostility was outright palpable.
I must have missed the sign that said "anyone putting in more than a few coins into our machines will be villified and commented at behind their backs". So I complained to Fullers, and hopefully at least the sign will be displayed in a more prominent position.
"If only there were evil people somewhere insidiously committing evil deeds, and it were necessary only to separate them from the rest of us and destroy them. But the line dividing good and evil cuts through the heart of every human being. And who is willing to destroy a piece of his own heart?"
Unfortunately that kind of attitude/behaviour is all to common these days....blackmogu wrote:I went in there with my wife, bought a couple of drinks, and had a go on the pacman in there.Nixxy wrote:What did they do, then?
All was well until I put more than a tenner in it, at which point the barman stood directly behind us with his arms crossed and glaring at us.
He had a word with one drinker at the bar, and then suddlenly his ne'er-do-well regulars began to pipe up with "Never seen them in here" and "must be fiddling it" to which he replied to them "i'm keeping a close eye on them.. better not try anything !" whilst standing directly behind us, but never addressing us directly.
Needless to say my wife felt most uncomfortable. I ended up losing a score in the machine as well, but I had no urge to remain in that pub - the hostility was outright palpable.
I must have missed the sign that said "anyone putting in more than a few coins into our machines will be villified and commented at behind their backs". So I complained to Fullers, and hopefully at least the sign will be displayed in a more prominent position.
Not really a public house, but i was in the elbow room in shoredich recently, and gave some guy a 20 for a drink, comes back, gives me about £1 change and pretty much runs off, comes back a minute later so i ask him for the rest of my change, hes like "nar mate was definately a fiver"... so he gets the "manager" who's about 20 like him, who just fobs me off, so i ask him to check the cameras to which he tells me there arent any in the place... next day i ring up and apparently the cameras showed it was a fiver 
.
Nothing i can do it's just fucking annoying.
.Nothing i can do it's just fucking annoying.
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thecannonball89
- Senior Member
- Posts: 4368
- Joined: Fri Jan 25, 2008 9:25 pm
- Location: dearam cafe
Would have tipped the machine over lolDrpepper wrote:Not really a public house, but i was in the elbow room in shoredich recently, and gave some guy a 20 for a drink, comes back, gives me about £1 change and pretty much runs off, comes back a minute later so i ask him for the rest of my change, hes like "nar mate was definately a fiver"... so he gets the "manager" who's about 20 like him, who just fobs me off, so i ask him to check the cameras to which he tells me there arent any in the place... next day i ring up and apparently the cameras showed it was a fiver
Nothing i can do it's just fucking annoying.
Would you really Cannonball??thecannonball89 wrote:Would have tipped the machine over lolDrpepper wrote:Not really a public house, but i was in the elbow room in shoredich recently, and gave some guy a 20 for a drink, comes back, gives me about £1 change and pretty much runs off, comes back a minute later so i ask him for the rest of my change, hes like "nar mate was definately a fiver"... so he gets the "manager" who's about 20 like him, who just fobs me off, so i ask him to check the cameras to which he tells me there arent any in the place... next day i ring up and apparently the cameras showed it was a fiver
Nothing i can do it's just fucking annoying.
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thecannonball89
- Senior Member
- Posts: 4368
- Joined: Fri Jan 25, 2008 9:25 pm
- Location: dearam cafe
Yeah, cant let people treat you like that. machines have gone over and will go over again..now_then wrote:Would you really Cannonball??thecannonball89 wrote:Would have tipped the machine over lolDrpepper wrote:Not really a public house, but i was in the elbow room in shoredich recently, and gave some guy a 20 for a drink, comes back, gives me about £1 change and pretty much runs off, comes back a minute later so i ask him for the rest of my change, hes like "nar mate was definately a fiver"... so he gets the "manager" who's about 20 like him, who just fobs me off, so i ask him to check the cameras to which he tells me there arent any in the place... next day i ring up and apparently the cameras showed it was a fiver
Nothing i can do it's just fucking annoying.
I've got to say that I've not had any trouble for a long time now but I recall once when a "sweet" pub turned sour.
The first few times I went in there, everything was fine with the Landlady greeting me with a very cheery "hello!" and broad smile.
After my fourth visit, I heard her daughter whisper "mum, mum . . . He's got the jackpot again". This being on a quizzer, I wasn't too bothered, so I finished my drink and left.
A week later I though I'd have a look in there as I vaguely remembered the Landlady not working on a certain day. She wasn't there so in I went.
I bought my drink and set to work on the quizzer.
I think I got the jackpot off the 2nd or 3rd go and so sooner had I started taking the money out when I noticed the daughter hurrying off behind the bar.
Out stormed the Landlady and marched over like a Russian ceremonic soldier on fast-forward. Gone was her cheery smile and instead replaced by black, bushy eyebrows in the shape of a "V". "I'm fed up with this! This ain't no arcade and I'm getting rid of this - it ain't on!" and switches it off.
So I leave!
The first few times I went in there, everything was fine with the Landlady greeting me with a very cheery "hello!" and broad smile.
After my fourth visit, I heard her daughter whisper "mum, mum . . . He's got the jackpot again". This being on a quizzer, I wasn't too bothered, so I finished my drink and left.
A week later I though I'd have a look in there as I vaguely remembered the Landlady not working on a certain day. She wasn't there so in I went.
I bought my drink and set to work on the quizzer.
I think I got the jackpot off the 2nd or 3rd go and so sooner had I started taking the money out when I noticed the daughter hurrying off behind the bar.
Out stormed the Landlady and marched over like a Russian ceremonic soldier on fast-forward. Gone was her cheery smile and instead replaced by black, bushy eyebrows in the shape of a "V". "I'm fed up with this! This ain't no arcade and I'm getting rid of this - it ain't on!" and switches it off.
So I leave!